NEW CallManager for Act! CRM

Introducing CallManager, the ultimate integration tool that seamlessly connects Act! CRM Desktop with RingCentral (also VoIP providers using the RingCentral engine, see list below). With CallManager, you can easily dial out and send text messages directly from Act!, streamlining your communication process. Additionally, it features an inbound call lookup, allowing you to automatically identify and retrieve contact records as calls come in, improving efficiency and ensuring you never miss a beat.

Also Connects to The Following

RingCentral with Verizon
Telus Business Connect
Vodafone Business UC
Avaya Cloud Office
AT&T Office@Hand
Rainbow Office
BT Cloud Work
Unify Office

Phones

You can dial out to these phones

  • Softphone: MS Teams, Bria, RingCentral,
  • VoIP Desk Phones
  • Cell Phone (with app)

Dialling Features

  • Received calls automatically brings up the contacts record in Act!, if the phone number matches any number for that contact.
  • Outbound calls can do the following
    • Place a call
    • Put call on hold
    • Record a call
  • Send text messages:
    • From the contact record send an SMS message and have it record in the contacts history in Act!
    • Send out a group text message to a lookup or group and have it record in the contacts history in Act!